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Return Policy

Return Policy

  • We have a hassle-free 30-day return policy.
  • If you request an RMA (return merchandise authorization) within 30 days of purchase.
  • Please order small quantities of LEDs and LED Products to test for suitability in your application before ordering large quantities.
  • Returned merchandise needs to be in original packaging and condition.
  • Make sure to include all materials, manuals, instructions, etc.
  • All other international returns,  We will contact you within two business days and issue a UPS label if needed.
  • Return labels will not be issued for products that have been abused or used improperly.
  • Please allow 7 business days to see a refund on your credit card statement.
  • COD (collect on delivery) and Freight Collect packages will not be accepted.
  • A 15% restocking fee may apply to orders containing quantities of 100 or more pieces, orders with missing materials or merchandise not in original packaging and condition.
  • Component or discrete LEDs cannot be returned if the package has been opened. LED bulbs and other products can be returned if opened.
  • Customized or special order products are not eligible for returns.
  • We do not refund shipping.

Exchange Policy

  • We have a 30-day exchange policy.
  • We will only exchange items if the value of the item(s) you are returning exactly matches the value of the item(s) you want to exchange them for.